Customer Support

BUY REPORT

Privacy Policy

Last updated 1 January 2024. This privacy notice describes how and why we, Rule Ltd, might collect, store, use, and/or share (“process”) your information when you use our services (“Services”), such as when you:

  •  Visit our website, or any website of ours that links to this privacy notice; or
  • Engage with us in other related ways, including any sales, marketing, or events.

 

1. WHAT INFORMATION DO WE COLLECT?

Personal Data. We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us. This may include your name, email address and job title.

Payment Data. Your payment data like your payment instrument number and the security code associated with this will be collected and stored by Stripe to facilitate transactions and purchases you initiate. You may find their privacy policy here: https://stripe.com/gb/privacy.

Automatically Collected Information. We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes. Like many businesses, we also collect information through cookies and similar technologies. For more information on this, please see our Cookie Policy.

2. WHY DO WE PROCESS YOUR INFORMATION?

We process your personal information for a variety of reasons, depending on how you interact with our Services. These include:

  • Delivering and facilitating the delivery of our services to you.
  • Responding to your inquiries and requests for support.
  • Sending you administrative information like details on our products and services, changes to our terms and policies, and other similar information.
  • Fulfilling and managing your order(s).
  • Requesting your feedback.
  • Sending you marketing and promotional communications, as well as targeted advertising.
  • Keeping our Services safe and secure through fraud monitoring and prevention.
  • Identifying usage trends to improve our Services.
  • Saving or protecting your vital interest, such as to prevent harm to you.

3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?

We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e., legal basis). As such, we may rely on the following legal bases to process your personal information:

  • Consent. We may process your information if you have given us permission (i.e., consent) to use your personal information for a specific purpose. You can withdraw your consent at any time. Learn more about withdrawing your consent here.
  • Performance of a Contract. We may process your personal information to fulfil our contractual obligations like providing our Services or at your request prior to entering into a contract with you.
  • Legitimate Interests. We may process your information where it is reasonably necessary to achieve our legitimate business interests and those interests do not outweigh your interests and fundamental rights and freedoms. For example, we may process your personal information to:
    • Send you information about our products and services.
    • Develop and display personalised and relevant advertising content for you.
    • Analyse how our Services are used so we can improve them to engage and retain users.
    • Support our marketing activities.
    • Diagnose problems and/or prevent fraudulent activities.
    • Understand how our users use our products and services so we can improve user experience.
  • Legal Obligations. We may process your information to comply with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved.

4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

Third-Party Service Providers. We may share your data with third-party vendors, service providers, contractors, or agents (“third parties“) who perform services for us or on our behalf and require access to such information to do that work. We have contracts in place with these third parties to help safeguard your personal information. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will also not share your personal information with any organisation apart from us and are committed to protect the data they hold on our behalf and to retain it for the period we instruct.

When we use Google Analytics. Please refer to our Cookie Policy.

To comply with Legal Obligations. We may be required to disclose information for legal or regulatory purposes, as stated above.

5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

Like many businesses, we also collect information through cookies and similar technologies. For more information on this, please see our Cookie Policy.

6. HOW LONG DO WE KEEP YOUR INFORMATION?

We keep your information for as long as necessary to fulfil the purposes outlined in this privacy notice unless otherwise required by law. When we have no ongoing need to process your personal information, we will either delete or anonymise such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

7. HOW DO WE KEEP YOUR INFORMATION SAFE?

We have appropriate and reasonable technical and organisational security measures to protect the security of any personal information we process. However, no electronic transmission over the Internet or information storage technology can be 100% secure. As such, we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. You should only access our Services within a secure environment.

8. DO WE COLLECT INFORMATION FROM MINORS?

We do not knowingly collect data from or market to children under 18 years of age. If you become aware of any data we may have collected are from children under age 18, please contact us at: privacy@ruleltd.com.

9. WHAT ARE YOUR PRIVACY RIGHTS?

You may withdraw your consent and/or opt out of marketing and promotional communications by emailing privacy@ruleltd.com.

10. DO WE MAKE UPDATES TO THIS NOTICE?

We update this notice from time to time to stay compliant with relevant laws and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

11. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

Please email us at privacy@ruleltd.com, if you have questions or comments about this notice.